Training Overview
Communicate effectively in any situation
Duration of the training:
Days
3
ManagersExecutivessales teamAssistantsHospitality staff
- Theoretical training
- Practical case
- Roleplaying games
Communicate effectivelyUnderstand the different communication profiles Identify one's own profile Adapt to one's interlocutors profiles Adaptation: A key to success ! Analyze one's position : solicitor or solicited Determine the purpose of the exchange Identify the expectations of one's interlocutor Develop an appropriate strategy Reason to convince one's interlocutor Choosing one's words Arguing wisely Anticipate difficult situations ... and go over them Identify and analyze difficult situations Prevent conflict Restart a constructive dynamic: the words and attitudes Formulate a disagreement in a nonconflictual manner Express nonaggressive critics Establish a Relationship of respect and trust with one's interlocutor Identify one's communication profile Convince and get someone to adhere Be assertive in communicative situations
- Use approppriate verbal and nonverbal language
- Carefully thwart communication traps: filters, omission, interpretation
- Listen actively
- Question Wisely
- Reformulate effectively
