Training Overview
Being able to establish professional relationships conform tothe conditions, criteria and specifications required by the sector.
Duration of the training:
Days
2
hotel receptionist and hostess at restaurants
- participatory method
- Theoretical training
- Practical cases
- Customer expectations in Hospitality High end
- receipt of the roles and missions
- The expected behavior in host status
- The basics of interpersonal communication
- Managing difficult situations in customer respect
- The customer satisfaction
